Returns Policy

 

RETURNS POLICY

 

ORDERING

Once you have placed your order we will contact you by e mail to confirm your purchase along with a delivery date. If any items ordered can not be delivered within our standard delivery timescale we will inform you by e mail or telephone. Should you wish to cancel your order, any monies paid will be refunded in full.

RETURNS

In the event you are not satisfied with your purchase please send the item(s) back to us in its(their) original condition with all labels attached within 14 days of the order date. Items washed or worn will not be refunded or exchanged. On receiving the item(s) from you we will issue a full refund to the card the order was placed with or exchange it for an alternate size/colour if you wish. When sending goods back to us it is recommended to use a delivery service that offers insurance and tracking facility. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost. Returns are not to be brought back to store to avoid any complications with refunds or exchanges. If you require any more information, please don't hesitate to contact us. 

 

FAULTY OR WRONG ITEMS

For faulty items please do not send the items back to us until you have emailed us at whites-shopping@outlook.com stating your order number, daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 28 days from dispatch date. Please note all faulty/damaged items will be inspected to determine the cause of the damage/fault once the outcome as been determined a full refund/exchange will be issued.

 SELLING REGULATIONS

The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased from Whites Fashion Limited for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s).E mail is acceptable and should be sent to whites-shopping@outlook.com.

On acceptance of cancellation the goods must be returned in their original condition within 14 days.

This returns policy does not affect your statuary rights.

NOTE: In order to ensure your return is accepted by us please be careful when trying on the items. Avoid wearing fragrance and/or deodorant that could leave permanent scent or mark on the clothing. If we find evidence that the item has not been treated as we stated we will be unable to offer a refund. Please also return the item(s) in their original state, including any packaging or documentation that accompanied it.

All returns must be posted to the address above.

RETURN SHIPMENTS
As all items on our website are high value we advise sending the item(s) via a trackable service to stop any confusing at a later date.